Refund and Returns Policy

Refund and Return Policy

At Lina iherb store, we are committed to ensuring your satisfaction with every purchase. Our exchange and return policy is designed to offer flexibility while also protecting both your interests and ours.
Store-Covered Exchange or Return And Delivery Costs :
The store will cover the delivery costs for exchanges or returns in the following situations:

If the item you received is not what you ordered and will be replaced.
If the product you received is damaged or missing parts and will be replaced.

In these cases, we will bear the cost of the delivery for returning or exchanging the item.
Customer-Covered Exchange or Return Costs:
The store will not exchange or return in the following situations:

If the product or multiple products have been used by the customer but match the order.
If the customer changes their mind about a product and wants to exchange it for another item after received.
No returns and refunds after completed order, where the order item are the same as ordered and the quality and description match.